Digital Product Refund Policy

Our products are digital downloads (PDF files), delivered immediately after payment. Because digital files can't be "returned," this policy explains exactly how we handle problems. If anything about your order isn't right, email admin@dentalmanagersidekick.com from your purchase address — we'd rather fix it than lose your trust.

Technical problems — 30 days

If your files won't download, arrive corrupted, won't open, or you never receive access, contact us within 30 days of purchase. We will restore your access, replace the files, or refund you in full — your choice.

Duplicate or accidental purchases — 14 days

If you were charged twice for the same product, or checked out by mistake and have not downloaded the files, contact us within 14 days for a full refund.

Accidental or incorrect purchases

Bought the wrong system, or something about your order wasn't what you intended? Contact us and we'll review it individually. We look at each case on its merits — our goal is a fair outcome, not a technicality.

Change of mind after download

Because the systems are delivered instantly and in full, purchases are generally final once the files have been downloaded. Every product page lists exactly what's included before you buy, and we're happy to answer questions beforehand so you can buy with confidence.

How refunds work

• Approved refunds are issued to your original payment method through our payment processor, Stripe. Refunds typically appear within 5–10 business days, depending on your bank.
• When a refund is issued, download access for that order is deactivated.

Your rights

Nothing in this policy limits any rights you have under applicable consumer-protection law. And while emailing us is the fastest way to resolve a payment problem, contacting us is never a requirement — you always retain your right to dispute a charge with your card provider.